3rd Party External Incident for Payout in Brazil

Incident Report for localpayment

Resolved

This incident has been resolved.
Posted May 01, 2026 - 17:15 UTC

Monitoring

We would like to inform that our third-party provider has implemented corrective actions, and we are already observing improvements in transaction performance.
Our team continues to monitor the situation in coordination with the provider to ensure full stability before marking the incident as resolved.
We will share further updates if any new developments occur.
All LocalPayment services are fully operational.

Kindly Regards,
Localpayment.
Posted May 01, 2026 - 16:02 UTC

Identified

We would like to inform that the issue affecting Payout transactions in Brazil has been identified as originating from one of our third-party providers.
The provider has acknowledged the situation and is working on applying the necessary corrective actions to restore normal operation.
Our team continues to monitor the impact and will share further updates as soon as more information becomes available.
All Localpayment services are fully operational.

If you have any questions or need assistance please contact our support team at support@localpayment.com

Kindly Regards,
Localpayment.
Posted May 01, 2026 - 12:45 UTC
This incident affected: Brazil (PayOut Brazil).